Warranty Statement:
The Maison Chien products come with a limited lifetime warranty for the original purchaser, covering any defects in materials or workmanship, as specified in the conditions listed below.
All Maison Chein Official products are covered against manufacturing defects if goods are faulty, that is they are received damaged or a manufacturing fault occurs within 3 months from date of purchase, subject to the conditions below.
ELIGIBILITY This warranty is valid for newly purchased, genuine Maison Chien products that have been bought from the official Maison Chien website or authorized sales channels. For any warranty claim, providing proof of purchase is required.
VALIDITY If the product has been modified or damaged due to chewing or biting, the warranty will be considered null and void. The warranty does not cover damage caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Improper care can include things like leaving it out in bad weather, using it for purposes in which it is not intended to be, etc. Although Maison Chien products are crafted for durability, they may show signs of age and wear over time. However, any standard wear and tear will be considered when evaluating your warranty claim. Maison Chien will not be responsible for defects or malfunctions that arise from misuse, abuse, improper maintenance, failure to follow operating instructions, or use with equipment for which the product is not intended.
Proof of Purchase: For any warranty claim, providing proof of purchase is required.
Exchange - If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability provided you meet the eligibility criteria as mentioned in Warranty policy. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
After your claim has been reviewed it can take up to 2 weeks for your new product to arrive as it has to go through our workshop to get made.